When your order reaches the “awaiting fulfillment” stage it has been paid for and has moved to our packing department to be packed and shipped. The next status you will see is “shipped”.

This is the order of status we use:

  1. incomplete
  2. complete
  3. awaiting payment
  4. awaiting fulfillment
  5. shipped

You account for the first three, we handle the last two.
Unless there is an issue with your payment, your order will go straight from “complete” to “awaiting fulfillment” and then to “shipped”. As a general rule, orders are moved from “awaiting fulfillment” to “shipped” within one business day.

No, we do not offer C.O.D.’s. We do accept all major credit cards and will accept your personal check.

Unfortunately we cannot make custom designed picks an option. All of our picks must be milled from a computer design. The setup cost for custom picks would be far too high and depending on the design, the picks themselves may be even more expensive.