If you have placed an order and have not received your pick please consider the following:

US orders:

  • USPS: Orders to the continental United States usually take 5-7 business days to arrive. Please allow more for holidays. Orders to Alaska and Hawaii will take up to 7-10 business days.
  • USPS Priority Mail: Orders usually take 2-4 business days to arrive at most locations
  • UPS: Orders take the time you pay for. We offer Ground(3-6 days), 2nd day, and next day air

Canada and MexicoOrders:
Orders to Canada and Mexico usually take 2 full weeks to deliver and occasionally 3 weeks.

Other International Orders:
Orders to other parts of the world vary greatly. We do not know how long shipping and customs delays are in each country, but picks generally do not arrive in other countries for 3-4 weeks. Please use common sense and your own past experience to judge whether or not your picks should have arrived or not, some countries mail systems delay incoming mail considerably.

What if I have waited the stated time and I still don’t have my picks?
If you have not received your picks in the time stated above, please contact us and we will rectify the situation immediately.

When your order reaches the “awaiting fulfillment” stage it has been paid for and has moved to our packing department to be packed and shipped. The next status you will see is “shipped”.

This is the order of status we use:

  1. incomplete
  2. complete
  3. awaiting payment
  4. awaiting fulfillment
  5. shipped

You account for the first three, we handle the last two.
Unless there is an issue with your payment, your order will go straight from “complete” to “awaiting fulfillment” and then to “shipped”. As a general rule, orders are moved from “awaiting fulfillment” to “shipped” within one business day.

We ship 5 days a week via USPS or UPS. Full shipping options are shown during checkout.